Trusted by the world’s most customer-focused brands
Gladly Customer AI takes care of customers, not tickets
Customer service should be about engaging customers, not deflecting them. Gladly Customer AI allows you to do just that. While most CX platforms are built to scale ticket-based transactions, Gladly scales connections—and repeat business comes from customers you treat like regulars.
See how it worksWhy world-class brands choose Gladly
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experiences, Breeze Airways
"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
A revolutionary
approach to CX
We’re raising the bar for what exceptional CX looks like, without raising the costs. Gladly Customer AI gives you the ability to deliver 1:1 experiences to every customer—with less time, effort, and investment than ever before.
AI built with customers at the center
Unlike traditional CX platforms that organize around case numbers or queues, Gladly organizes around the customer, so you can treat every customer like a known individual.
AI that is simply powerful
We made Gladly for CX people, not engineers. Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from a support hero, and more. Bring your entire product catalog into Gladly with a click. And refine how Gladly behaves as your business needs evolve.
AI that’s fluent in every channel
Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly Sidekick and support heroes engage in a single lifelong customer conversation. Customers never have to repeat themselves, and support heroes can pick up conversations where Sidekick left off.
AI that supports self-service and support heroes
Sidekick can automatically resolve conversations, or work hand-in-hand with your support team in Gladly Hero. Gladly handles tasks, suggests next steps, and responds directly to customers, always giving your team full control.
Gladly Customer AI specializes in business outcomes
Gladly transforms every conversation into radically efficient service and radically personal experiences. Powered by Customer AI, Gladly Sidekick understands customer intent, responds instantly with emotional intelligence, and takes precise actions—ensuring customers always feel known, valued, and effortlessly supported.
Gladly wins “Overall Customer Experience Solution of the Year” by RetailTech Breakthrough–recognized among the top technologies reshaping today’s most competitive industries.
Gladly featured in Forbes for reinventing customer service with Customer AI
Gladly Customer AI
Discover how Customer AI delivers experiences that treat people like people.
