New guide – levels of AI maturity to uplevel your CX.
Ideas and advice for modern customer service
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Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
10 Tips to Boost Revenue with Social Support Commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
The case for AI in B2B commerce
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
AI-driven conversational commerce — adopt it and grow
AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.
Elevate commerce experiences with AI
AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.
Common pet peeves with customer service platforms
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
AI is raising its CX voice
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Exploring the changing shopping habits of baby boomers
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
Customer Service Automation: A Complete Guide in 2025
Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.
The power of And — Gladly's vision for the future of customer experience
Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
15 Best Customer Service Software Platforms in 2025 (Reviewed by Use Case)
Compare the top 15 customer service software platforms for 2025 by features, pricing, and ideal business size. Find the best solution for your support team.
AI in CX isn’t optional anymore—it’s survival
Economic uncertainty forces brands to rethink AI in CX. Learn how to use AI to boost loyalty and balance efficiency with empathy in customer service.
CX is dead—and that’s by design
Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.
The 4 agent archetypes (and how Gladly gives you all of them)
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
Customer service responsibilities in 2025: a complete guide
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
Why agentic AI is the next big thing
Discover agentic AI: customer service that acts! Explore how agentic AI automates complex tasks, empowers CX teams, and delivers personalized experiences.
What is contextual AI? Your 2025 guide
Previous AI failed without context. Learn how contextual AI closes the CX gap, integrates customer data, and delivers loyalty-building experiences.
Training your AI like a pro: A guide for CX teams
Rapid AI deployment & full CX control. Sidekick Guides & Journeys empower teams to manage AI behavior without coding. Learn how.
Why Gartner’s new AI report confirms what Gladly knew all along—human empathy isn’t optional, it’s essential
AI alone isn't cutting it for customer service. A new Gartner report highlights AI's limitations, echoing Gladly's long-held belief: human empathy is key.
Customer questions—Your hidden answer to revenue growth
Are your support questions hidden sales opportunities? Discover how to capitalize on them and drive business growth with Gladly.
The ROI of AI in commerce
AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.
How to write an RFP for the modern customer support platform
Find the resources you need to guide you in your search for a new platform.
The holiday in progress
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
How to tell if your CX system is a frenemy
If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.
