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Ideas and advice for modern customer service
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Discover how AI in retail is revolutionizing customer experience. Get strategic insights to boost engagement, personalize journeys, and drive growth.
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Elevate commerce experiences with AI
AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.
Ecommerce Customer Service Best Practices
These ecommerce best practices will set your service heroes up for success.
How to use AI in ecommerce this holiday season
Discover the best ways AI can help retailers maintain customer satisfaction, reduce costs, and unlock revenue during this make-or-break time.
Gladly certified as Shopify Plus partner
Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale
Shopify Plus basic training
If are looking for ways to reinvigorate your business, one of the most important steps you should be considering is providing Shopify Plus basic training.
Phygital shopping: the future of retail customer experience
Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.
What is shoppertainment and how it transforms modern retail
Defined as a revolutionary retail strategy combining shopping with entertainment through live streaming, interactive content, and social engagement.
Call center scripts
Your essential call center script for e-commerce and retail.
Customer Satisfaction Surveys
Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Customer Service Automation: A Complete Guide in 2025
Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.
Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
Increasing live chat sales with Gladly Payments
What if you could empower your agents to close the sale, in the moment, as they’re talking to your customer?
Glad(ly) to Be a Woman this International Women’s Day
From hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a renewed focus on female empowerment.
Stop waiting for your helpdesk to ship great AI
Stuck in a helpdesk contract with horrible AI capabilities? Here's the secret to customer-centric automation, which you can deploy in weeks.
How BARK matches the passion of pet parents through radically personal CX
Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.
Fostering leadership roles for women in CX — a Q&A with Mandi Geary
BSN Sports’ Mandi Geary delivers an inside look at how her leadership in the field of CX has impacted her peers and the industry at large.
Common customer service mistakes to avoid
Discover the most common customer service mistakes small businesses make and learn practical solutions to improve customer satisfaction and build loyalty.
Can companies implement AI in-house? An expert weighs in
Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.
How to calm angry customers, a complete guide
Master the psychology and techniques to transform angry customers into loyal advocates.
Customer journey mapping for SMBs, the complete 2026 guide
Discover how customer journey mapping can boost retention for small businesses.
How to know your customers like a luxury brand does
Luxury CX expert Maria Elias at Inktel shows how human care and AI turn service into loyalty, with training, ROI, and “invisible care” at scale.
Best AI tools for small businesses in 2026
Discover AI solutions for small business that deliver efficiency without losing your humanity. From ChatGPT to AI customer support, here's what actually works.
Boost Shopify Sales: Focus on Customer Satisfaction
Learn how focusing on CSAT, proactive customer success, and AI tools can build lasting loyalty and reduce acquisition costs.
Small business guide to customer support automation in 2025
Learn how to automate customer support while keeping the human touch. Handle most routine inquiries automatically, and boost satisfaction scores.
How to prioritize customer requests
The trick is to prioritize fairly and address the enquiries accordingly.
How to build customer success with no experience
No customer success experience? That might be your advantage. Learn how to build genuine customer relationships without legacy baggage holding you back.
Customer success strategy for startups
Learn how to build a customer success strategy that reduces churn, increases lifetime value, and helps your startup beat the 90% failure rate.
The hidden costs of voice AI for CX leaders
Voice AI pricing goes beyond the monthly fee. Calculate the true total cost of ownership for voice AI solutions.
How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
10 tips to boost revenue with social support commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
