Gladly customer service blog: Radically personal

Radically Personal

Ideas and advice for modern customer service

Joseph Ansanelli, CEO of Gladly giving keynote talk

The power of And — Gladly's vision for the future of customer experience

Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.

AI in CX isn’t optional anymore—it’s survival

4 minute read

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

2 minute read

The next version of Sidekick: 6 powerful AI capabilities that take Customer AI even further

5 minute read

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Customer Service eCommerce Service Tips Inside Gladly Customer Expectations

January 19, 2022

How to improve ecommerce customer service

More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.

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November 12, 2021

Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.

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November 1, 2021

Using Instagram to generate revenue alongside a great support experience

Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.

April 24, 2025

The case for AI in B2B commerce

Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.

April 22, 2025

AI in commerce is the future — and ticketing systems will hold you back

AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.

April 18, 2025

AI-driven conversational commerce — adopt it and grow

AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.

April 14, 2025

Elevate commerce experiences with AI

AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.

December 30, 2022

Common pet peeves with customer service platforms

These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.

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Customer Expectations

March 25, 2025

AI is raising its CX voice

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

December 7, 2023

The evolution of customer experience

Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.

A CX leader creating a customer experience strategy

October 5, 2023

Creating a customer experience strategy for long-term loyalty

Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.

Older woman in glasses typing on a laptop in a dining room

February 13, 2023

Exploring the changing shopping habits of baby boomers

Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.

A woman in an orange sweatshirt sitting in her living room on her smartphone

January 18, 2023

The expectation economy and what it means for customer service

With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.

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Inside Gladly

May 27, 2025

The power of And — Gladly's vision for the future of customer experience

Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.

May 22, 2025

The next version of Sidekick: 6 powerful AI capabilities that take Customer AI even further

Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.

April 22, 2025

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.

April 2, 2025

Got Sidekick Questions? We’ve Got Sidekick Answers — and Actions

Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.

March 6, 2025

Improve CX with AI-powered voice support | Gladly Sidekick

Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!

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Customer Service

Frustrated customer support agent pinching the bridge of her nose

May 12, 2025

AI in CX isn’t optional anymore—it’s survival

Economic uncertainty forces brands to rethink AI in CX. Learn how to use AI to boost loyalty and balance efficiency with empathy in customer service.

Hands holding phone leaving poor customer review

May 12, 2025

CX is dead—and that’s by design

Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.

Four customer support agents wearing head sets, sitting in a row

April 11, 2025

The 4 agent archetypes (and how Gladly gives you all of them)

Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.

Woman with a phone headset smiling into the mic

March 31, 2025

Customer service responsibilities in 2025: a complete guide

The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.

March 27, 2025

Peak season success: the unique needs of marketplace CX

Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.

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Best Practices

April 22, 2025

Boost customer experience with AI: why you should hire a dedicated expert

Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.

April 18, 2025

Break out of siloed support experiences once and for all

Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.

April 10, 2025

The post-tariff CX playbook: Cut costs without losing customers

Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.

April 7, 2025

Rev those CX engines — customer service is a revenue powerhouse

Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.

April 1, 2025

AI’s value to your agents

AI should partner with human agents to enhance customer service. Together, they engage customer, collect context and provide faster resolutions.

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How-To

Three customer experience agents reviewing a desktop computer

April 8, 2025

The ROI of AI in commerce

AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.

Woman with curly hair writing on her kitchen table

February 10, 2025

How to write an RFP for the modern customer support platform

Find the resources you need to guide you in your search for a new platform.

A bespectacled businesswoman looking at a laptop

November 29, 2022

The holiday in progress

The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.

January 19, 2022

6 new year’s resolutions for a radically personal 2022

Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.

Bespectacled man looking seriously at a laptop

January 14, 2022

How to tell if your CX system is a frenemy

If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.

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Radically Personal

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The power of And — Gladly's vision for the future of customer experience

MOST POPULAR BLOGS

AI in CX isn’t optional anymore—it’s survival

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

The next version of Sidekick: 6 powerful AI capabilities that take Customer AI even further

Search the blog

Browse by Category

Social Support Commerce

How to improve ecommerce customer service

10 Tips to Boost Revenue with Social Support Commerce

Using Instagram to generate revenue alongside a great support experience

eCommerce Service Tips

The case for AI in B2B commerce

AI in commerce is the future — and ticketing systems will hold you back

AI-driven conversational commerce — adopt it and grow

Elevate commerce experiences with AI

Common pet peeves with customer service platforms

Customer Expectations

AI is raising its CX voice

The evolution of customer experience

Creating a customer experience strategy for long-term loyalty

Exploring the changing shopping habits of baby boomers

The expectation economy and what it means for customer service

Inside Gladly

The power of And — Gladly's vision for the future of customer experience

The next version of Sidekick: 6 powerful AI capabilities that take Customer AI even further

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

Got Sidekick Questions? We’ve Got Sidekick Answers — and Actions

Improve CX with AI-powered voice support | Gladly Sidekick

Customer Service

AI in CX isn’t optional anymore—it’s survival

CX is dead—and that’s by design

The 4 agent archetypes (and how Gladly gives you all of them)

Customer service responsibilities in 2025: a complete guide

Peak season success: the unique needs of marketplace CX

Best Practices

Boost customer experience with AI: why you should hire a dedicated expert

Break out of siloed support experiences once and for all

The post-tariff CX playbook: Cut costs without losing customers

Rev those CX engines — customer service is a revenue powerhouse

AI’s value to your agents

How-To

The ROI of AI in commerce

How to write an RFP for the modern customer support platform

The holiday in progress

6 new year’s resolutions for a radically personal 2022

How to tell if your CX system is a frenemy