The CX Platform for brands that refuse compromise
Gladly is the only CX platform that doesn’t ask you to make a choice between radically efficient service and radically personal experiences. No trade-offs. Just exceptional CX.
Trusted by the world’s most customer-focused brands
240M+
total conversations
65%
increase in CSAT
$510M+
in costs saved
What makes Gladly different
AI built with customers at the center
Gladly brings context to every conversation with a deep understanding of each customer.
AI that’s genuinely intelligent
Gladly Sidekick blends powerful AI and customer understanding to tailor every experience.
AI that is simply powerful
Enterprise-grade power with consumer-grade simplicity, no tech expertise required.
AI that’s fluent in every channel
Gladly unifies voice, chat, and more to power seamless omnichannel experiences.
AI for customers and support heroes
The perfect balance of AI and people—Sidekick automates, heroes stay in control.
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experience, Breeze Airways
"Sidekick kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
We make it easy for you
and your customers
With Sidekick delivering fast, accurate resolutions across every channel, your customers leave satisfied, and your support heroes get more time to focus on the customers who need it.
Built for CX, loved by IT
Reduce IT burden with a platform that’s easy to set up, simple to integrate, and packed with power — from telephony to knowledge management. Empower CX leaders to optimize AI with self-service tools, so IT can stay focused on strategic priorities.
Deliver exceptional service, effortlessly
With Sidekick delivering fast, accurate resolutions across every channel, your customers leave satisfied, and your support heroes get more time to focus on the customers who need it.
Easy implementation
Onboard 5x faster than other CX tools—less IT lift, quicker value, faster time to impact.
Instant adoption
Easy to learn, quick to adopt. Your team hits the ground running and drives results fast.
Effortless efficiency
Gladly cuts friction with faster resolution, smoother ops, and better CX across channels.
Results that speak for themselves
Gladly is the only CX platform proven to deliver radically efficient service and radically personal experiences at scale.
Built to work the way you do
Your customer strategy is unique. Gladly connects seamlessly with your existing systems, giving you the flexibility to create standout experiences — exactly how you want to.
Refuse to compromise.
Choose Gladly.
You can have it all—great experiences, cost savings, and happier customers—with Gladly. Let us show you how.